I have such mixed feelings about this location. It seems all Native New Yorkers have a general lack of motivation: the waitresses take forever to come around, and they don't know much when they do. My husband and I are also regulars (as in, we go at least once a week, sometimes two nights in a row), and we are not treated any better! Same slow waitressing. I think it has to do with management in general.
I know NNYs are franchised, so maybe somewhere in their training there isn't enough about at least greeting the customer when they get a table, instead of walking by us for five minutes before finally jumping in and asking for our drink order. We also have to wait almost every time (not exaggerating, really) for them to come clean one of the booths so we can sit down- yet the waitresses don't seem busy and every table has sticky remnants and crumbs on them.
I often have to fight for my garlic bread which comes with the salad. I literally had to ask for a menu two different times so I could show the waiter the meal description.
The food is average- I don't like getting anything then what they're famous for: wings. I've tried the sandwiches and they often have dry bread. I've tried the pizza- cheap dough and not enough cheese or grease to really call it Native New York pizza. The chicken strippers are delicious though. I've just learned to stick with chicken from now on!
But the PRICES!!!! So tempting! This location has half off all drinks after 8:30, making a Tuesday night Wing Night less than $20, and I get at least 3 drinks, so does my husband! Getting a tall beer is cheaper than a soda.
Overall: great place to go with a bunch of friends if everyone wants to drink and not care about service!