My car developed an idle problem when I first moved here last August from Wisconsin and I tried to diagnose it myself, narrowing it down to what I thought was the idle air control valve.I was by myself with nobody to relay on and Fletcher came through for me.I provided the part that I thought was the problem and the mechanic felt it was also the problem bc all the symptoms matched. I was in a time crunch bc I had to renew my registration but couldn't do it bc my check engine light kept coming on and baffling the mechanic...he took the time to make adjustments and finally solved my issue without it costing me a ton of money. I was on a tight budget and they never charged me more than what they quoted. I was so happy that they went out of their way to help me and they got the problem solved with patience and trial and error. I miss my mechanic of 15 years back in my home state but they are a wonderful substitute. Nathan the mechanic and Joey the manager rock!