I had an issue with a cake. It was wet and tasteless. It was 30 dollars and no guests were impressed. I brought it back the next day and told the owner. He and 4 workers took out forked to taste it. They seemed to think it was fine and refused to refund the cost. But after 5 strangers take bites from it am I supposed to take it back? Lol
Left without the cake and money. The male owner is a liability to that business. He wonders around the store looking like he is disgusted with the customers and he is of no help.
I called a week later to speak to the female manager and she wasn't much help either. She said she would give me a refund but she's never had any complaints about the cake so it's so shocking and insane we didn't like it. There was only one piece missing from the cake. It's was that terrible.
It's a shame because it is a great bakery for most things. Just the customer service is terrible.