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  • If there is such thing as Yelper's remorse that might apply to my experience at Cary's. I may have even mentioned to Cary after I got my car back that I would put in a good word on Yelp. But my feelings about the experience were were lukewarm after I took it to another shop. HENCE the Yelper's remorse! So I noticed a transmission fluid leak in my garage when I parked my car one day and based on the reviews I decided to have Cary take a look at it. I left it for the day. Cary called me back and said it's a terrible gushing leak and the whole floor in his garage was covered in oil. He made it clear that he wouldn't proceed to address it any further to stop the leak and he would only charge me for just topping off all the fluids that came out. At the time I thought oh how nice of him for not charging me the full labor rate for the repair! Essentially only charging me what he normally charges for an oil change. Now at the time Cary was very thorough in explaining to me and setting the certain expectations but he came off as very cautious which I did appreciate at the time. Almost like he aims to please all his customers which I'm sure he does. Bottomline after going to another repair shop they were able to fix it within a day. There was no type of pushback from the other shop about how bad the leak was and that they wouldn't take on the repair. I'm still leaving 3 stars for Cary's honesty and integrity and being such an affable person. His wife who greeted me when I first stepped into the office was also very nice as well. But under the circumstances Cary you didn't complete the job. Bottomline you didn't fix my leak because you didn't want to!
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