I made an appointment for a volume set of eyelash extensions a week and a half in advance. I got to the spa and didn't get started until 15 mins after my scheduled time which is fine, I understand things run late! But come to find out I was down for a classic set instead of a volume and she told me she didn't have time to do a volume set on me. I was really disappointed because I wanted what I scheduled a week and a half ago. When the whole process was done in about 80 mins I was a liiiiittle skeptical. In the past, even a classic set of lashes for me took about an hour and a half because I have a lot of lashes. Once I was done I went to pay and the lady who checked me out (not the same as the lady who did my lashes) completely blew me off when I tried to schedule my volume fill and said "just call us" in a tone that was really just trying to get me out the door. My lashes are fine there's just hardly any lashes there. The finished product looked like how my lashes usually look after a week of shedding... I had high hopes and just came out disappointed and not valued as a customer.