I was given a birthday present that unfortunately had the contents missing from the box. I actually thought it was funny, as it had taken me 10 minutes to pry the lid off. I figured I would return it and explain what had happened. Sales girl was extremely helpful, she though it may have been the display that was sold. She had to call over the manager because I did not have the receipt. (Return policy indicates store credit without a receipt) I explained the situation to her and why I did not have a receipt. She basically insinuated that I could be a dumpster diver. I am not certain how Ulta makes a woman with obviously no customer service skills a manager of their store. Perhaps you may want to rethink whom you promote within.