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| - Overall, I'm a fan of Lucci's. The food is good and the prices are decent. The same family owns Lucciano's in White Oak (way better) and the new Brick House in Irwin (way worse!).
My last visit to Lucci's was a week ago with my husband any my parents. My mom and I got the Seafood Pasta with fettuccine noodles, shrimp, mussels, and clams. Also came with a side salad. The pasta was delicious and there was so much I took more than half home. It left enough for me and my husband to split it the next day for our lunches. My husband and dad got the Pasta Diablo. They both agreed that it was good - with a little kick to it. (They both ate the entire thing so that's proof....)
My complaint is the way the place is managed and the staffing. I've been here on about a dozen occasions and sometimes the service is great and other times....meh. On this particular occasion, it was packed. (The busiest I've ever seen it). Tuesday night at 6:30....who knew?! There were no booths in the dining room and one booth in the bar that needed bused. Well, there was a waitress chatting with a couple at the next booth over, so I ask her if we can have that open booth. She says yes, that 'someone will clean it for us' and walks away. We go over to the booth and wait for the dish ware to be taken away and the table cleaned off. Three or so minutes go by before a waitress comes over and cleans the table. She goes on to explain that this is the bartender's section, but her and the other waitresses will help her out because she gets pretty busy. So I supposed that was to explain that she was doing the bartender and us a favor. Gee, thanks.
Well, as the meal goes on, I notice that there is one bartender, who is in charge of the bar area, of course, as well as the five booths in the bar. And I have to admit, this girl rocked it. She was friendly, efficient and busy the whole time. (Frankly, she had no time to stop and chat with anyone). Problem was, there were 5 waitresses in the dining room....which is maybe twice as big as the bar. But, any bartender knows, it's tough to be a bartender who has to watch tables, too. Especially when you're a woman....a lot of people just want you to chit chat with them and don't care that you have other people to serve.
I was very disappointed that there wasn't someone else to help this girl out. Why not have a runner or someone to help out between both the dining room and the bar? The bartender did great, but someone else may have not been so successful. Especially with the other waitresses' us against her mentality.
For me, a favorite restaurant is just as much about the service, the layout, the cleanliness, and comfort as it is about the food.
Food is good....staffing situation needs fixed. Even if someone called off, they should have shifted people around to help out in the bar area. I'm guessing that people in the bar area probably stay longer than those in the dining area, as well. Take note, Lucci's!
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