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  • Extremely uneducated jewelers...go ANYWHERE else. In fact, run, don't walk. Went in for a simple gold/scrap metal buy, had to wait 30 mins to see the one person(out of three apparently) who was trained in testing the metals etc. Once he finally was available, he immediately showed his annoyance/distaste about most of my metals being silver. He then proceeded to look at them extremely quickly, and judged by 90% feel and inability to find a metal stamp that most of my metal was not real. I had to argue politely and put my foot down several times, as I HAVE PREVIOUSLY WORKED FOR A REPUTABLE JEWELER, and knew for a fact that the majority WAS in fact real sterling/gold as it was purchased through jewelry distribution companies (stuller, quality gold, etc) directly through the jeweler I worked for. As in, I made the purchase orders so I have no doubts whatsoever it is authentic. He also didn't have the slightest clue what pandora was, and that it is 925 silver. (Even if your clientele is of the older variety and you don't carry a brand, you must be living under a rock in the jewelry industry to not know what pandora is). I left with a check with my name misspelled and half my "fake" scrap jewelry, which I then took to another jeweler who actually took the time to properly test it and give it the A-ok. DIAMOND JIM's concept of customer service is truly appalling, and this establishment should literally be cleaned, sanitized, have its cases restocked and displays redone, and have its entire group of representatives let go, and hire new retrained professionals. Preferably a few who actually took a gemology course or two. The owner was not there, perhaps they behave better when he's around, but as a young knowledgeable woman who was not in their clientele demographic, the service was shudder-inducing.
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