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  • I normally don't write a lot of reviews unless the place blew my expectations away... So I bought a couple of clown fish from this store a couple months ago. The process of purchasing the fish was fast and simple. I was not pressured to buy additional things at the counter, unlike other fish stores. I was really impressed with this and I would typically give a four star review, but what happen to me yesterday has proven that The Ocean Floor is a five star place. Last night I had a tank emergency. The PVC ball valve cracked and was leaking a lot of water. My tank is 105 gallons so losing almost a gallon of water every five minutes was freaking me out. So I decided to call a few saltwater fish stores. One store I called advertises that they have "24 hour emergency service" for the Phoenix area. Well that was a lie after talking to them and seeing if they can help me. Plus, I forgot to mention it took about 10 minutes to finally speak with someone. After that whole ordeal, I figured I would call Ocean Floor since they were the last store open that night. Right off the bat, the guy I spoke to new exactly what was wrong and the parts that I needed to replace the valves. I didn't have to go through every detail of what happen like I did with the other stores. I was so excited about the news I told him I will be there in 15 minutes. I forgot to ask what his name was over the phone. When I walked up to the front counter and said "I called about a PVC ball valve" the lady knew exactly what I was talking about called an expert over to help me out with instructions. Finally, I got home with two new PVC ball valves to be on the safe side. Oh, and did I mention before that only one valve was cracked...? This is because The Ocean Floor guy was so confident in his knowledge it made me more confident to just replace both valves. Now my fish are safe and happy in there home. Ocean Floor you guys blew my expectations away and you have a loyal customer for life! I'll try to post pictures of the tank and the new set up for you guys Thanks again :-D Daryl G.
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