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  • I received a reply from the Customer Service manager for my earlier review and I swear it seems like they took all of my comments and added them to their staff mission statement. Where before, the staff seemed cold and bored, they now seem human and far more friendly. There was a rather large lineup when I arrived at lunch today and some customer lady at the cash was on the phone, taking to god knows who about god gives a shit what, and the sales associate was really nice. Sensing my impatience with this woman's utter void of manners, she apologized quietly and asked if she could get me a coffee from the bar while I waited. Why YES! I really wanted an espresso at that moment and it was as though she read my mind.When it was my turn to pay, my steamy and delicious Arpeggio arrived and I quietly sipped as I finished my transaction. I'm so pleased to see how much warmer the staff seem in this store. it makes the often long waits seem less so and I genuinely enjoy coming in to get my pods. I'm happy to say that this store has brought service to an impeccable level and I hope they keep up the fantastic work!
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