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  • Nobody likes for their car to be towed but it's their job & I understand that. When I called to ask who authorized the tow (as from my perspective, the car was parked in the spot NEXT to the "tow zone" sign). Scott told me that that "is confidential information". He was free to tell me that Kwik Tow has a contract with the apt complex but couldn't tell me who authorized the tow? We're now paying over $100 to get the vehicle that was towed over 20 miles away (why was it taken 20miles away? I'm not sure since Kwik Tow has closer locations to the apt the car was taken from). We requested proof/a photo of the car parked illegally but they said they don't have any. I have no problem admitting fault. But if we're wrong, please teach/show me how so we avoid this problem in the future. But from the experience Kwik Tow has no leg to stand on & has been unwilling to help find a resolve. POOR CUSTOMER SERVICE & plenty of ATTITUDE from Scott (if he provided his real name). When I asked him questions it wasn't to complain to him, he was doing his job, it was to confront the person who had the car towed. Just because you end the conversation with a snarky tone & say "have a nice day" doesn't mean you were "kind" Scott. Inside, Jennifer said she DOES have pictures but won't provide them because they are "Kwik Tow's property". Cool! You took pictures of MY property with MY personal information (license plate) that I did NOT authorize - if Kwik Tow did nothing wrong, why do they have a problem proving that? Another great comment from Jennifer, "I didn't charge you what I could have". Gee, thanks Jennifer. Was that because you know we weren't wrong & you feel guilty about the shady business you run? P.S. With all the money you get from people, you can afford better signage for your company.
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