We were severely disappointed in pacific kitchen located in Best Buy. After failing to have the dishwasher we ordered at the time we were told to pick it up, Johnny Cruz, the store manager, came over to try to make things right. He gave us an awesome deal to make up for the hassle and we really felt he cared about taking care of us. Johnny gets a five star rating all the way.
The reason I had to leave a 4 star is because of the fact that we were told by multiple robo-calls that our appliances would be delivered b/n 3-5. Fast forward to 6, and no dishwasher. We called several numbers before we finally got someone to tell us they were running late. At 7:15, our dishwasher finally got here.
As a side note, Samsung put the most ridiculously hard sticker to get off of the front of the dishwasher I've ever seen...so stupid! But after a third of a bottle of goo gone, it looks great.
A bit more customer service on the delivery side would have definitely made this a better experience, but overall, I'd recommend Best Buy for appliances. Hopefully I don't have to buy any for a very long time, but I'll certainly think of Best Buy next time I do.