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  • Most recently I gave up coffee but occasionally I wander through for that craving I can't rid myself of. I had received a email about the BOGO Fall favorites. I used this opportunity to indulge and flash my gold card I'm so proud of. I ordered Pump. Spice(naturally) and a chai tea. The girl gave me the price which was the full amount for 2 drinks. When I reached the window(after double checking the email to ensure dates were correct) I asked why my drinks weren't part of the promo. She rolled her eyes and said you mean you wanted the OPRAH chai tea. I said yes and apologized for not plugging Oprah. She then turned around and complained to the barista that she had to redo the drink. I got my stuff and got out there so irritated that she wouldn't have offered to even tell me about the promo, and ask if I wanted the damn Oprah chai in the first place to provide good service. Which in turn would make me want to revisit. She could've avoided being annoyed at me by simply being a smart good rep. of the company. I wasn't too keen on her giving me an attitude for a simple mistake, not to mention making her annoyance known. Needless to say this one person ruined this location for me. Why go there when I can go to my old Starbucks where they are pleasant, talkative and informative.
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