Absolutely horrible. Luckily they serve alcohol & play sports to keep customers. Wings were very dry, yet chewy on the inside. My friend got a wrap that was not even worth finishing. Waitress forgot a pretzel appetizer as well as the chips and salsa, when we pointed it out to her she had the nerve to say "well do you still want them?" Which of course we declined. She also never took them off our bill until we sent it back for her to correct. Seemed to be no where to be found for long period of time, had to ask other servers walking by for refills. All in all this place was not a good experience. First time ever going to BWW & will not ever be going back.