I took my 1 1/2 yr old Labrador Charlie here because the poor thing had an ear infection and allergies. My dog is a hell cat on the leash and while struggling to open the door, I saw a vet technician get up and look right at me and walk away without even trying to open the door to help. I was like, what a bitch. After I got in, my dog was going nuts and the tech simply gave me a clipboard and pen to fill out my information which I clearly could not do with a skittering 60 lb Labrador freaking out in my other hand. I asked her if she could hold onto him while I filled it out and she rolled her eyes and said i'll just put you in a room. Wow, great start. Very pleasant experience so far. So I filled it out and gave it back to a different, more pleasant tech and waited in the room for the vet. It's almost 30 minutes past my appointment time before the vet walked in. He was a very kind and gentle man and was very informative and helpful to Charlie's situation. He wasn't rough with my dog as some vets can be, and he gave me directions and medication for his ears. He answered all my questions and made me feel comfortable. All of that does not excuse his employees behavior and the long wait time when I had an appointment. I would go back for only one reason, I liked the vet and how he handled my dog but they need to seriously work on customer service.