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CCTR provided the tables for my recent wedding reception. Their prices were unbeatable. Factoring delivery charges + afterhours surcharges (as the tables needed to be picked up between 11pm-midnight) they were HALF the price of the quote given by the 2 big names in party rentals in Madison. And while they delivered, set-up, and picked-up and took away the tables just as they should, the service between first contact and after delivery has been hellish.
First, I was told an invoice had been sent and never got one. It took a few calls and emails to get a new one (I don't know if one had ever actually been sent). We paid by check, signing the invoice and contract and mailing it all back. No word after a week that they received the money (thankfully I did take note of the mailing date, check #, etc.). We learned from our venue that they could deliver 30 minutes earlier than we'd been first told. This was easy enough, I thought, and contacted Vikki (the co-owner) about it. Multiple calls and emails and until the day before the wedding I had no idea if they had this info.
The day before the wedding we got a call from Brian (the other co-owner) about billing the charges to the reception venue. Eep! No! Not only should they not be billed, but the tables were already paid for! A month ago! He wasn't sure about that as "(his) wife does the books." I gave the venue a head's up about this. Sure enough, a few days after the reception, the venue got a bill. But thankfully they replied that a) it wasn't theirs and b) they understood I had paid it already. When I got this news, I immediately contacted Vikki, but it's been nearly 2 weeks and she hasn't replied or acknowledged my contact.
So: did they provide a good service for a low price? Yes. Were they easy to contact? No. Would I recommend them to people? ONLY if they people drove over to McFarland to deal with Vikki in person. Because I feel that's likely the only way to keep anything straight with Capital City Tent Rental.
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