I felt bad that they only had 1 star so I decided to review. I have gone here twice now to pick up and drop off but my experience wasn't like the other reviewer. I actually didn't have to wait more than 10 minutes. (I went at 4:00 one day and 10am the next.) This may be different for other cases but they were prompt and easy when I went. Also, parking is so hard to come by in that area that I appreciate them having a parking lot in the alley.