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| - I have been to this place twice. The first time I went was a pretty good experience. We had a very polite server with an endearing French accent. They accommodated my girlfriend and I with our vegetarian diet by making an excellent pasta and the French onion soup (also vegetarian) was delicious. The bread is very good and it is accompanied by an excellent salty butter.
We used the Groupon on this visit and because of the pretty great food we looked past the high price. This visit was sometime in late 2011.
Now, that first time we liked it enough to get the next Groupon they offered. We went to use this Groupon upon impending expiration just last week. First thing I noticed was the very poor service. Instead of a gregarious French server who went on the 5 minute tangent about all of the specials, we had a curt waitress that seemed better suited for a diner with a line out the door. At least at a place like that, I can understand someone being curt. But when you aspire to be a "fancy" restaurant that charges 20 dollars for a vegetable based pasta dish, maybe try to not have holes in your ceiling, no A/C in when it is 80 degrees, and maybe have a waitress that says more than "know what you want yet?"
To be precise, the pasta dish with vegetables is not on the menu. The menu has no vegetarian options other than salads. We had to ask for this pasta dish just like the time before. The gregarious Frenchman was very friendly about it. This waitress was more like "well...the chef is very busy, I'll have to check" in a very doubtful way. Nevertheless, they made us a similar dish to last time that was very good. Their produce tastes very fresh. We had the appetizer with caramelized onion, brie, and goat cheese tarts. This was very delicious as well.
But again, the factor that makes it 2 stars is the poor service. The waitress forgot to bring us bread, we had to ask another waiter that was not at our table to bring it. We also heard other patrons complaining about their service from that night. They were also out of the only two desserts we were interested in getting. We skipped dessert.
Again, I am a blue collar raised fella, I did my time in the service industry. I get that it sucks sometimes. However, if you are trying to be a "fancy" restaurant with 20 dollar a plate pasta dishes, don't act like you're working at the Waffle House, because after this experience, I think I could've driven south to the closest Waffle House and had infinitely better service than this. Skip the Groupon and go to one of the many great restaurants in Pittsburgh that will be half this price that probably treats its guests a lot better.
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