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| - I've been to other O'Charley's in the past - and, while I was never overly in awe of the food or the experience, I never had particularly bad things to say about it. You know, for a chain, it never struck me as being terrible.
This opinion has changed after visiting the new location in Strongsville. First of all, what a depressing dining experience. It was dark and cold in the dining room. Looking around at the other diners, it felt like we were eating in the cafeteria of a Soviet Gulag. No one was talking, heads were down, slurping soup or shoveling bites of meat into their mouths in between depressed sighs. Maybe I exaggerate a bit, but keep in mind this is a dining room with very old black & white photos from the area adorning every wall. The picture that stared down at me as I ate was of a class photo of little kids taken in the maybe the 1920's. Not one student or teacher in the photo was smiling. I mean, they looked so unhappy - it was as if they had eaten at this O'Charley's or something. While we are on the subject, a senior citizen was walking around the dining room looking at the photos. This in and of itself was fine (if a bit odd), but given the less than warm surroundings of this dining room, It really felt as if I had decided to plop down and eat dinner in the middle of the world's most uninspiring museum.
That's great, but what about the food, you ask? Well, for this the highest compliment I can offer is that it was decidedly average. Not bad, but certainly not good. My wife ordered the chicken pot pie. This was probably the best of the things we ordered (though the bar was admittedly set pretty low). A nice, flaky crust, chunks of chicken, and an assortment of vegetables. It was, however, as hot as molten lava - which makes me wonder if it was warmed up in a microwave. I had a grilled chicken sandwich. It was as average as average can be - but it was cooked all the way through, so that was a win as far as I was concerned. My kids had a grilled cheese and fries. This should have been easy, but my god it was awful. Hard as a rock and burnt. My kids will eat grilled cheese for every meal and then ask for more, but in this case they were pretty much like, "That's okay, I'll pass." The star of the show was O'Charley's delicious rolls. Served hot, these soft, slightly sweet, little doughy treasures almost made up for the otherwise lackluster affair. But a man cannot live on bread alone, so I cannot in any way, shape or form recommend this location.
I'm not ready to declare the entire chain as being a must-avoid, but I can't imagine a situation where I would ever willingly pull up in an O'Charley's parking lot ready to get my grub on.
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