Ok, if u need fast and reliable service tht the right place to go, I have fixed my cracked screen at their other shop located on Wellesley, this time I had some issues with my iPad, so I've decided to give this location a try since it was closer to me, staff explained the problem in a way I can understand (I've tried apple genius bar before and the only thing I've understood there was the price of replacement)). They repaired my iPad in couple of hours and saved me some money :)) definitely recommend :))