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| - I came here as a group of eight on Nuit Blanche 2013. As expected, it was very busy when we arrived at 7 PM. As we did not have a reservation, we were told that we'd have to wait. Cool, that's what we get for not reserving on a busy night. But why were we forced to stand in the hottest, worst ventilated area of the whole restaurant? Everyone who was waiting for a table was crammed into an area with a few iPads for entertainment. It was extremely stuffy with no seating and no airflow. It felt really gross, despite it being cold outside, so it wasn't like their air conditioning wasn't working or something. We ended up waiting in that small, hot area for over an hour. By this point we were all desperate for food and really wanted to get "all we could eat".
We were seated at a table near the kitchen and shown how to order using the iPads at the table. That was pretty cool because I had never eaten at a place that used an iPad to order food. We proceeded to choose a bunch of different items on the menu, like we always do at any other all-you-can-eat sushi place. A few minutes later, a server came to our table and reviewed the choices we made on the iPad (I thought the purpose of using iPads at restaurants is to eliminate the time waiting for the server to take the order?), then told us to take 2/3 of the items off our order because we wanted to get "too much" and the kitchen wouldn't be able to handle it. Really?? We didn't expect all of our food to come out immediately (it wouldn't fit on the small table anyway) - the kitchen can't handle staggering a large order over a long period of time? Pretty ridiculous. Anyway, we cut our order in half and it got sent to the kitchen.
By the time our food started arriving, it was around 8:45, so we started stuffing our faces. The food was pretty good for an all-you-can-eat place, except for the "Crispy Spicy Roll". Wow, that thing is gross. There are no item descriptions on the iPad menu, so we figured it would be something interesting and tasty. Nope. It was rice, seaweed and a ton of tempura batter in the middle. The sashimi we got was alright, definitely nothing to rave about, but none of us got sick, so I can't complain too much.
The food came out in staggered bursts, until it finally stopped arriving around 9:30. A bunch of the items we ordered were skipped, so we reordered them, along with the other half of the order that we were forced to cancel an hour earlier. After placing the new order, items from our old order started coming to the table. Whoops, we assumed those dishes were lost because it took so long. Well, believe it or not, the second order took EVEN LONGER. While waiting for the food, we were waiting for someone to notice that all of our cups of water were empty. After at least twenty minutes of waiting, we finally flagged someone down to refill our glasses.
Only a few items arrived before we decided to take off at 10:30 because we were missing Nuit Blanche, which was the whole reason we went downtown. I really wanted the udon soup that I ordered TWICE, but it never came. We paid the bill and left unsatisfied. Pathetic.
The girls that were at my table all made note of the fact that there was no toilet paper in THREE of the stalls in the women's restroom. I'm not sure if the situation was any better in the men's washroom, but seriously, if three stalls have no toilet paper, I think that's a sign that nobody's on restroom duty.
The price was more than I'd usually pay for AYCE, but this place is in the heart of Downtown Toronto, so you pay for the location...and the iPads. There is an outdoor patio area that seems to offer a great view, so that might interest those who want something to look at while waiting for their food.
Based on the poor service, slow kitchen, stuffy atmosphere and high price, I would not come back here again unless I was invited to a birthday dinner or found a really great Groupon deal.
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