I had a very similar experience as Kerry O. I made an appointment thinking I would get some one-on-one time with a wedding consultant. Boy how wrong was I! My friend and I had to look through the dresses and pull what I "thought" I might like. None of the dresses I liked on their website were in stock. The consultant helped me get in the dress, but that was about it. I think we were there 30 minutes before we left for Alfred Angelo, where I didn't have an appointment, but received great service & said "Yes to the Dress."