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| - As a member of the Tour of Beers and the fact that my best friend works at the Lakewood location, I frequent the Lizard often. Tonight was by far the most disappointing experience I have had at any of the Lizards.
We ordered the queso fundido and instead of being a mixture of cheese and chorizo, it came out as nacho cheese sauce with black beans and chopped up hot dog. Second, we ordered salads and had to ask for salt and pepper because the servers were so concerned with closing the room that a our condiments were pulled. This is not a big deal, but I had to search for any server to ask because ours was M.I.A. We ordered wings (on wing night) and my best friend (the one who works at the Lizard) had some strange, stringy pieces attached to her wing. As I noticed this, in front of the server, she never once asked to bring it back to the kitchen to make sure it was ok. As a result she barely at her wings. Her daughter's boneless wings were barely covered in sauce and we needed to ask for more just to taste the flavor. Not to mention I had to ask for a refill on water (really?). Two managers walked through and never once bothered to glance at the dining room or ask how our meal was.
I don't complain very often because I work in the food service industry and fully understand the trials and tribulations a restaurant can encounter on a daily basis. But since the restaurant was mostly empty, it's hard to look past the continuous poor service. I'm sure, to some locals this location is a fan favorite, however, I can not see the attraction.
P.s. Just walked past two managers as I left and neither gentleman acknowledged our presence.
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