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  • This plumbing company was sent out by my home warranty company. First, I want to be fair in stating that, this review is NOT about what was authorized or declined by the warranty company. Many of the negative reviews posted here are based on the fact that the claims by the warranty company were declined; after all, the contractor does not have any control over what is covered and what is not. Therefore, the reviews should not be about the denials of the claims. This review is based on what the technician did as well as what he failed to do. The issue at hand was leaking faucets. Upon arriving, getting approved, and replacement of the parts in question, the faucets continued to leak. The technician then told m that, the faucets themselves had to be replaced. He issued an estimate for builder-grade faucets and then made the sales pitch that, to upgrade and get the like-kind faucets, they will be extra. The total estimate came to $1,300.00+ for the like-kind replacement faucets. The fact of the matter however, is that my warranty HAD the coverage of like-kind replacement. I was not about to commit to anything so, I told him that, I would think about it. I then called another plumber I know, had him come out to assess the issue. It turns out that, the technician from AM-PM Plumbing installed the inserts improperly, thereby causing them not to seat properly. This in turn caused the leak AFTER the repair was done. The net amount I ended up spending? Less than $160.00! Whether the inserts were installed improperly on purpose or not I cannot assert. But the fact remains, that, a consumer was about to spend exorbitant amount of money on fixtures that did not need replacement. In either case, whether the act was that of predatory or incompetence, the net results were unsatisfactory to say the least, and gauging an unsuspecting consumer at the most. I will never use this company again, and if I have a plumbing issue, and have to call my warranty company, I will ask for someone other than this plumbing company.
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