I brought my parrot in to be checked out and I was not very happy. We had Dr. Starks and he was not very friendly. He did not want to listen to me about my concerns about my bird. I did not feel he knew how to handle her either she was crying. I wished I did not bring her in because she died in his hands. I lost my best friend of twenty seven years and I still have regrets. As far as the girls at the front desk they are awesome very helpful. I just do not think this is a good place to bring a parrot you need a good avian vet that knows what they are doing.