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| - The venue is nice and intimate, not a bad seat in the house. The staff however I could do without.
I had purchased tickets for the Def Leppard Hysteria concert on ticketmaster.com, when we arrived at the venue they scanned our tickets at the door and told us they were coming up as already being used. If I'd have purchased the tickets off of Craigslist I'd have been concerned that someone had scammed me, but seeing how I bought the tickets direct I knew it was problem with their system. The girl at the door admitted they'd been having this problem all night and asked us to move to the side while she tried to get a manager. She asked someone to get a manager for us and she kept the traffic moving while we waited... and waited... and waited!
We waited nearly a half hour before a manager came and said a word to us, even though we watched 2 separate staff members flag her down numerous times, she was apparently too busy to help us. When she finally did come over she took my tickets and asked my my ID then went into an office full of people and we waited some more. Finally she returned with our tickets and said, "Okay you're good to go." But there was no apology for their apparent problem with their scanners, no apology for our wait, and no offer to make our experience better - more of just a, "well OK, get on your way".
I had purchased general admission tickets which were standing room only. I was concerned after our long wait that we'd be at the back of a huge crowd, but turns out there were only maybe 80-100 people in general admission all together so we actually had a great view and people weren't packed in too tight. Next time I think I'll purchase the table seating on the balcony, but I'd say our GA tickets were as good as the seated floor seats and we actually had even more room to move around than they did. It's not like people sit during most concerts anyway right?
The drinks were a bit ridiculously priced - $14 for a Bud Light. But they did let you bring in drinks from the casino as long as you put it in a plastic cup so we just got free drinks from playing slots and brought them in that way.
I am sure we'll come to another concert at this venue. Doesn't seem to be a bad seat in the house and you're up close and personal with the performers. Just don't expect to be treated like you're anything special from the staff.
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