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  • WORST experience I have ever had with a business in general. First, they tore one of my shirts and didn't tell me, so I brought it back and asked the process for when this occurs. They told me they would give me the value of my shirt or fix it. I asked that they fix it. When my husband went to pick up the rest of our dry cleaning a week later, they inform him that they cannot find the shirt and have no record of me ever bringing it back in with a tear. The employee (who appeared to be on drugs) insinuated that one of their other employees probably wanted it and stole it. To make matters worse I then spent the rest of my evening calling the store trying to get reimbursed for the value of my shirt but was told I would have to wait for a manager to call me back but I provided the worker my name, number, address and $60 value of my shirt so I could be contacted. Another week goes by so I called back to get a status and they told me I had to call the manager's office to figure out if a check had been sent to me and ask for someone named Christina. When I called the manager's office of course there are multiple Christina's and I'm supposed to know which one I need to speak to. Once I speak to the wrong Christina, who acts as if I am burdening her- I am informed that the check was mailed out a week ago and returned. No one had contacted me to tell me this-but it made sense when she read back the incorrect address and then told me she couldn't put the check in my name since it was my husband's account. All this information would have been great weeks ago. Long story short I got my check today- dated 3/18 (almost a MONTH ago). The check was in the amount of $30- HALF the value of the shirt but I have decided I would rather lose $30 than ever deal with those incompetent people again. I would highly advise Delia's get their business practices and customer service together or you are not going to be in business much longer.
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