I used to live in the area and this was our go-to spot for cheap Mexican food. No lie, the area is a bit rough... really the plaza itself adds to that. It has never smelled great in here, but the wet bleach mop smell was especially pungent today.
Very disappointed to find the place has only gotten worse. I ordered my usual: a carne asada burrito with guac and pico, the special, but without guac or pico, and lettuce and cheese instead. For the first time, I was charged $1.10 to add cheese. I questioned this, as this (and every other Roberto's) location has never charged me for the lesser valued cheese given I remove the more costly guac. Later I ask for a refill on my drink, suddenly it costs a dollar?
I frequent this chain enough to know this isn't normal, nor does this policy enhance the customer experience. Food was okay, nothing special. I recommend you avoid this location.