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  • Born and raised in the Bay Area, I have been exposed to the Filipino culture from my days as a small child. The families I have been around have always been so welcoming, and the food has always been phenomenal. Needless to say, I was expecting this same type of experience at Thelma's. My family and I ate lunch there a few days ago, and were a little shocked at the lack of customer service we received. I get it; this place is not your typical set up. You need to order your food at the counter and then seat yourself. Someone will then drop your food off at your table and will never check on you again. However, I noticed that other customers inside the restaurant were receiving more attention than we were. I only know some cuss words in Tagalog, so I couldn't follow the conversations. Don't get me wrong, they staff didn't mistreat us, nor were they rude in any way. We were basically ignored. For example, after our meal I went up to order the Coco-nana dessert. When the lady brought us our dessert, she didn't even grab our dirty dishes off of the table as she was heading back to the kitchen. I pre-tipped her when I paid for my bill, and felt that was the least she could have done. It's not like they were garbage cans around so I could clear my own table. I was less than satisfied from a customer service standpoint, but the food was good. For an appetizer, we decided on the Shanghai lumpia. These were close to perfect, and were accompanied by a sweet chili dipping sauce. My only complaint was that there were only 6 in the order. I could eat 2 dozen of these by myself-they are so addicting. For our entree, we decided on the chicken adobo. Good--but I have had better. Specifically, the adobo lacked seasoning and came across as a little bland. The pancit was delicious! However, my favorite part of this meal was the previously mentioned coco-nana dessert. Warm banana bread with a scoop of coconut ice cream over the top was the perfect end to our meal. I didn't even care that I am lactose intolerant. I really like this place and am thankful that there is authentic Filipino food in Henderson. However, I am disappointed that the Filipino culture I was familiar with did not coincide with the customer service inside the restaurant.
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