Placed my order over the phone, the order taker was super friendly & nice. Super effortless. They said my order will be ready in 10 minutes. Arrived about 15+ minutes to get my order, and was greeted by everyone there, even by the guy preparing the sandwiches. Everyone had a big smiles on their faces and not to mention my sandwich, The Bobbie, was delcious! My son is a very picky eater, and he loved it. The shop was very clean too.