This place is amazing. They have so much to offer in about every electronics category. I also like how the store is set up with a unique interior and exterior. It's refreshing to not be blinded by hyper-white walls and continuous box-store shelving. I can walk around this place for hours and not get bored. The main issue I have is that this establishment has about 30 registers, yet there is always a hundred foot line to check out. I understand that it's not exactly the "busy season" but I've gone in there at all times of the day and have waited in long lines every time.
Another little problem I have is that their customer service is extremely lacking. If you're lucky enough to snag an employee to help you, it's either the ones who are highly uneducated about anything that plugs into a wall...or the ones who believe the same about you and talk down to you in such a manner.
The four stars have been earned due to their selection, internet price matching...and one lady that helped me out about a week ago. She was amazing and should be their model employee. It honestly looked as if she was working the jobs of 4 or 5 others...and she was pregnant!
I'll continue to shop here for their pro points, but I do hope some improvements are made in the near future.