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| - So, for the past 6 months I've been going to the 24/7 Xpress located at the intersection of Stephanie St. And American Pacific Rd in Henderson, NV.
Every time I put at least 10 gallons of gas, I get a free car wash.
I pull up to the gas pump, swipe my credit card, pump gas, when I'm finished, I print the receipt, go inside to the 24/7 Xpress, show them my receipt and they give me a free car wash.
Today I did the exact same thing, except that this time the cashier tells me that she couldn't give me the car wash because I didn't swipe my rewards card at the pump before I pumped gas. I told her that I've always done it this way. She proceeded to tell me that they've have been doing it this way for a year, to which I told her, I've gotten at least 10 car washes this way within the last 6 months. Then another cashier joined in, basically to tell me that I was wrong.
Really???? You're going to argue with a customer, accuse him of being wrong instead of doing your best to try to keep the customer happy???
When I told them that you had lost my business. They said they didn't care.
I will NEVER give a penny to another 24/7 Xpress again. And neither will my wife.
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