I was hoping for improvement of this location before writing this review, but I believe it's not going to happen...
First, let me say that I believe the staff doesn't want to be rude on purpose, rather, they can't help it because they are so totally OVERWHELMED and unprepared for the amount of traffic (both walk-in and drive thru) at this location.
I can't recall in recent memory walking out of there thinking..."what great service"...rarely, if ever do I see someone smile when I stop in.
The store is dirty and not properly cleaned up, again, probably due to amount of traffic.
There is definitely a management shortfall in this store.
Sooooo...my wife and I now walk in to the Safeway Starbucks (co-located in the same parking lot) to get our coffees in a calm and peaceful environment.