This was my first time seeing a Skin Laundry location. I recognized their name from Sephora actually. I didn't intend to walk in but there was a sign outside for a free facial. Of course I was skeptical of anything being labelled "free" but I decided to walk in and ask some questions. I was greeted by the sweetest and most knowledgeable girl at the front desk. I explained my skin concerns and she was extremely helpful. I pretty bluntly asked what the catch was because nowhere offers fully complimentary service.. but to my surprise, there was no catch. She put my friend and I in for appointments and continued to tell us about all their products and how the treatment has helped her. Fast forward to the treatment - the girl that gave me my treatment was just as friendly and made me feel extremely comfortable. The treatment itself was painless, it actually tickled a little. They best described it as that pins & needles feeling you get in your feet. That's exactly how it felt. I was extremely refreshed afterwards. Two days have passed and I've only had one treatment to speak for but I do notice almost an immediate difference in my skin texture. I'm definitely intrigued and I will keep going to see how my skin changes over the course of these sessions. I can definitely see how this may become addicting. Overall, this was a great first experience and it truly was free!!