If I could give less than "1" I would. I had a very ugly experience here with my cat. Had an 8 a.m. appt and was told he would be ready by 11:00 a.m. came back at 11:00 and he was still in his carrier! !! Not even started!! No apologies, no anything. Very, very rude and had the attitude they did not care. I could take my business elsewhere. Well, I did. DO NOT TAKE YOUR PET TO THIS GROOMER. they are the worst!!