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  • I was very disappointed with this store. When I found out about it, I was so excited, but it didn't live up to the expectation at all. I wanted a place to buy roller and mister bottles where I wasn't going to be charged an insane amount on shipping. So I was ecstatic to find out they have free shipping if you pick up in store. I ordered what I wanted and waited to hear back. 15 days later the only thing I received was an email 3 days later saying that because of black Friday and Cyber Monday my order would be delayed (that would have been nice to know prior to ordering). I called them to inquire about my order and they told me it had shipped several days ago and would arrive on Friday and they would call me to let me know it arrived. Turns out, they are closed Friday so I heard nothing. On Monday I called again, the corporate person told me it did arrive at the store and gave me the store number to call. I called the number and it was inactive. I finally sent an angry email and they gave me the correct number. I called it and the person who runs the Mesa store said she hadn't received my order, despite what I had been told. She did have the items in stock, however, so she said she would put it together and have it ready for me. I went to pick up my order and my first issue is that no where on the complex' signs was there anything that said "My Oil Business". It says "doTerra training center". When I finally found it (it's in the doTerra training center) and tried to pick up my order, they couldn't find it. It took them 10 minutes to put another one together. The entire time I was there, they basically ignored my existence and continues to talk to each other instead of their customer. Because of this, I tried to ask questions about other bottles I was thinking of purchasing and it was so awkward to try and get some help. I will not return to this store. I'll purchase off of aromatools.com or pay more on Amazon.
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