Loveeeee Katie. Honestly this was my first time going to her and I'm in love with her talent of eyelash extensions and just her overall personality. It really felt like I was talking to a friend during my whole service. Everyone talking about Katie's service.....I can understand your frustration but please understand that if you want to be seen by Katie (she does have other employees if your patience isn't good) she is only ONE person. Once you're in her chair she treats you with the same respect as she does her other clients. Think of it almost like a doctors appointment...you may have to wait but it's worth the wait to see YOUR doctor someone you trust and someone you know is going to do a good job. Katie also has a family and operating multiple businesses so your patience and kindness will go a long way. Long story short go to Katie. She's got me for life. Thanks Katie!