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| - **DO NOT DELIVER YOUR BABY HERE**
This review is for the L&D and Postpartum Departments.
Do not be fooled by the beautiful delivery rooms like I was.
During my intake L&D Nurse Danielle told me that upon delivery, my newborn would be taken straight from me and put in the NICU for monitoring. I was very surprised to hear this and when I tried to explain that my OB mentioned nothing of the sort, she copped an attitude and told me she wouldn"t discuss it any further. Naturally, I became extremely distraught and remained that way for my entire 36 hour labor. Delivering a baby is stressful enough and the nurses are supposed to help you not add to the stress. Out of the 5 different nurses I had in L&D, there was only one nurse who wasn't horribly rude. Nurse Roberta. It was her first delivery working at a new hospital. Although I suspect her kindness had something to do with being new, I am thankful for it nonetheless.
My beautiful baby was born PERFECT and (surprise!) ends up staying with us the entire time in the recovery room. I was excited to be transferred to the Postpartum Unit so I could relax with my new family and hopefully get some peace. Nope. The nurses were even worse. Even months later, I still get so upset just thinking about how rude everyone was. It was the happiest days of my life but there is a huge dark cloud hanging over those memories and that hurts my heart. My husband and I are both educated, successful adults and we were treated like crackheads that deserved to get their baby taken away. Nurse Lisa was the absolute worst. I literally cried the few times she was our nurse. I understand that this hospital isn't in the best neighborhood and I can't imagine some of the things that these nurses have seen BUT they can't treat everyone like criminals. My baby and I were drug tested 5 different times. Which is fine, of course, do what you have to do. BUT DO NOT, come waltzing into my room after the last one and exclaim "Guess what your test came back negative!!!" My husband looked at Nurse Lisa and told her that it wasn't a surprise. Before that incident, I was in the middle of asking her if she was going to check the baby"s Blilirubin saying "Are you guys going to...." Nurse Lisa cut me off saying, "What? Call CPS?" We were like what are you saying? Again, educated, succesful adults. No absolute reason to treat us like that. Maybe it was because of the type of insurance I had but even that is no excuse.
My husband and I ended up running out of the small amount of generic baby wipes the hospital gave us. When we informed Nurse Lisa that we were out of wipes she instructed us to clean up our baby's meconium up with PAPER TOWELS.
If you or someone you know if thinking about delivering here, please think twice! Don't let this hospital ruin what is supposed to be the most sacred and amazing time of your lives. If for some strange reason you must have your baby here request a different nurse instead of Nurse Danielle and/or Nurse Lisa.
Edited to add: As a result of my experience at Phoenix Baptist, I developed PTSD and had extreme anxiety attacks from the moment I found out I was pregnant with my second, to the moment I left the hospital with a baby in my arms.
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