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  • My prescription sunglasses were stolen from my car during the time of my car wash/oil change. I went and spoke with a manager and they said "they are not responsible for any items in the car during the time of their services" They also moved my sunglass case which was right next to my sunglasses into the glove box. I am not sure why they were moving my items and taking my things. I mention this to one of my friends and she said the same thing has happened to her. Do not take your car here Edit 6/15 ** When I went back to Jackson's they gave me a complaint/claim website address. I went and input my claim. The notified me they would be contacted within 48 hours. Being a Saturday, I thought by Wednesday somebody would reach out to me. It is now Friday and have not received a call. As you can see, Matthew T from corporate reached out to me and provided a phone number. I called he number with no answer and left a voice mail. I never have received a call back. Matthew T suggested my sunglasses were misplaced... they still have not turned up in my house. Three people have checked my car (including a manager at Jackson's). Still confused why they moved my sunglass case (that was sitting next to my sunglasses) to my glove box, but my sunglasses cannot be found. I would be more than happy to speak with a representative about this matter.
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