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  • Poor service! They took long and aren't even as busy as In and Out. The ignorant cashier with tats on her hands took my order repeated back my order several times after I clarified NO ONIONS. She kept saying everything? I had to consistently clarify NO ONIONS. She finally said ok. After waiting 15 mins for my order, I drive home to take a bite into a saturated burger full of uncooked white onions! I specifically said NO onions! I hate raw onions on burgers! So call to tell her she messed up on my order. All I was asking for was for them to remake it but she insisted on arguing to justify she's right. She only heard what she wanted to hear and didn't want to admit wrong. Again all I was calling for was to have them simply fix and remake my burger. She was just wasting my time and breathe. Clearly nothing was going to get handled over the phone. She lacks good work ethics and has no understanding of customer service skills. I'm so annoyed. 10 min drive, 15 min wait, had to drive back and wait for her to refund my card. That's about 40 wasted mins of my life I'll never get back! Why go here and pay more for their bad service and greasy I've priced burgers when Smashburger and In and Out are down the street on Tropicana and Forte Pache?
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