Probably one of the most unappealing hotels I've been in. The lobby looks great the rooms are gross. Not just dated but bad. We got a great deal off priceline.com so I feel comfortable saying I didn't over pay. BUT, the decor is worn, the carpets are lifting. The couch was horribly stained. The air conditioning didn't work. I checked for bed bugs Thank God there were none. The planes over head weren't too bad, but I would not willingly stay here again.
Definitely not a 3 1/2 star hotel at all!
Update- went down to front desk to complain to Jessie, nice guy, really understanding. He found a new room on the executive floors for us to stay in. He insisted that I check it out first to make sure it was ok. These rooms are much better, cleaner and nicer. No stains on the couch. He refunded my upgrade charge and switch the rooms for me. So customer service was excellent when I had a problem.