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| - I gave this place a terrible review in the first place because an employee lied to my face about several things when I tried to trade in a chain I purchased 18 months ago for a different item. After dogging me by e-mail and on Yelp, I agreed to give them the opportunity to make things right. My opinion now is far worse than my original opinion. If I could give this place negative stars, I would give them at least 10.
The fact that they employ a Yelp cop should tell you everything you need to know about this company. Yelp Cop initially charmed me with a return visit (at their unabating insistence). What I learned about this company is that the customer must always lose in every transaction.
I was unhappy to discover that two of the John Hardy pieces they told me were altogether, along with some others, worth only $500, had been placed in a display case for $795 and $1195. Ouch! They gave $500 for half a dozen items, at least two of which they plan to eventually sell for four times that amount. Skinned me alive.
I was even more unhappy when I realized that they did not intend to exchange the $500 chain for something they valued at $500 retail. They were only willing to give me between $350 (wholesale value) and $100 (melt-down value) for a chain they once described as beautiful and offered to the public at $600. They described the chain they sold me as "mostly air" weighing 4.2 grams. They described the John Hardy items I had traded in as "worthless in terms of the metal and the stones in them." But you can buy two of these worthless items from them tomorrow for $2000.
Every time I tried to cut a deal I thought was fair to me, I was asked to throw some more money on top of it. Finally I asked if they had any Native American silver pieces. Yelp Cop told me to come back and he would have some things for me to look at. I took down my original Yelp posting because it looked like the guy sincerely was doing his best to make me happy, within certain unfair (to me) constraints.
However, when I came back, Yelp Cop brought me a bag of junk scheduled for meltdown that would have been an insult to anyone with any taste or esthetic sensibility. He became increasingly more irritated as I expressed my dismay; especially given that I was sitting right in front of him wearing some pieces designed by a multi-time Spectrum Award winning jeweler. Finally I picked out some specific Native American pieces that I would accept in trade off their eBay site because, once again, this irritated Yelp Cop told me I did not tell him what I wanted, which E.D. Marshall had complained about, in writing. So I put what I wanted in writing. He said he would call me the next day after treating me, not like an equal with three college degrees, but like a bag lady trying to sell him some empty beer cans. Of course he did not call me, because I was not compliant with their "the customer always loses" policy.
So I give up. Their excruciating unfairness and unpleasantness is just not worth any more of my energy. I went to my favorite jeweler right afterward, who informed me that my chain actually weighed 6.2 grams, and was worth $140 as a melt-down piece. That is a 2 gram difference from what the irritable Yelp Cop had told me.
Rather than let these wily profiteers cheat me twice, I put the chain on eBay with the proceeds to go to the local gay community center. Bidding starts at $1. The money was always beside the point for me; what I wanted was basic fairness. They're unfailingly polite in their Yelp posts. In person Yelp Cop told me I was lucky they were willing to give me anything at all for a chain that was "mostly air." Which they sold me! So for thousands of dollars of John Hardy jewelry, they sold me an alleged $600 dollar chain for $500 that, 1.5 years later, they are insistent is worth only about $100, even though the price of the gold on their showroom pieces that just sat there had gone up. My E.D. Marshall gold chain sat in a jewelry safe unused 20 minutes away from their store in a million dollar home on Scottsdale Mountain, which apparently has rendered it worth scrap metal prices, and caused it to lose weight.
Word of advice: If you decide that some jewelry you own is no longer your thing, sell it on eBay. Even E.D. Marshall Jewelers sells on eBay. And if you buy anything at E.D. Marshall Jewelers, don't be surprised if more than 30 days out they insist that it is "mostly air" or suitable only for meltdown value. If you are buying it, it's beautiful. If you are selling it, it's worthless. Nice racket, huh?
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It's days later, and still no call. The pieces I said, in writing, that I would trade for are still unsold. Some pieces I would have traded for listed for as little as $1.00. And a watch they have listed as "new with tags" is clearly, from their own photos, very used and worn. So beware when purchasing on Ebay as well. If you're into signed Native American pieces, they seem to be almost giving those away.
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