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  • Banks are banks and let's be honest this isn't always your favorite errand to run especially on a lunch break! I very rarely go inside the bank but yesterday I had no choice. I had confirmed fraud on my debit card about two and a half weeks ago and was told that a new card would be sent out to me. Well of course that wasn't the case so I needed a temporary card. I'm VERY familiar with the process of how this transaction should've went and have to leave feedback on what could've been improved. For starters when I walked in there was no visible person to greet and direct the "traffic". I stood at the front kiosk for approximately 7-10 minutes before anybody came over to find out what I needed help with. I then noticed a young Hispanic women who was holding a tablet that was assisting another customer (ok so they did have somebody out there but who was the back-up) I observed 3 other personal banker's whom had no customers at their desk and began to wonder why they didn't feel the need to jump in? Finally I was acknowledged and signed in to see a banker. That wait was less than 5 minutes and got issued my temporary card. Total time with in and out was less than 15 minutes so I guess I'll be fair and give them 3 stars!
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