Came in without an appointment met with Gladys she was exceptional! My Daughter is SUPER picky and likes to take her time extremely indecisive. Gladys was so patient and helpful. She offered us water. My daughter tried on 3 dresses. She really liked the 3rd dress. What a pleasant and personal experience we had. I'm very hard to please when it comes to customer service. Oh La La by Posh definitely met and surpassed my expectation. I highly recommend them.