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  • First experience at Davids Bridal and it was not pleasant. As an event planner and the maid of honor for my best friend wedding. I planned and booked an appointment for her to try on dresses at Davids Bridal in Pineville. When we arrived at 1:45p for our 2pm appointment there was no one at the door to provide direction or to check us in. We kindly walked over to the check out area for assistance. There was a lady with blonde hair to her shoulders and fairly skinny had this uncomfortable look on her face. Instead of asking how she could help us she just starred uncomfortably. There was another lady also behind the counter and she also approach us at the smile time with a delight look greeting and asking how she could help. I explained that I booked an appointment for my friend Stefanny for a consolation today. And we wanted to get her checked in. The blonde lady then says with her nose snared upward, " this is checkout you need to go to the check in area over there." Then the other lady says VERY NICELY and with a smile in sorry, yes the check in is there and I apologize no one was there when you arrived but I'll send someone right over. Then up walks a lady with brown curled hair in which I now know her name is Jessica. I provided my name as I booked the appointment for my friend Stefanny. She pulled out the form and slammed it on the counter. Stefanny looked at me like "ok what's going on here, this is no longer fun or a great experience." I told her to just remain calm they are busy I guess. So as we looked at the paper I realized that I must have filled the information in wrong online. So I shared that with Jessica and that's when things became worse! She snatched the paper off the counter and crumbled it up and throw it into the trash VERY VERY RUDE! I was applaud! Stefanny looked at me with shock in her face, and I told her I was so very sorry that I put the wrong information in. She said it's ok love if it weren't for you I would have a appointment today or this experience with my family and you. Then the lady slaps down another piece of paper that was blank that we could fill out correctly. At this point we were SO READY TO GO! But I did not want to allow the devil to ruin my friends day. And we really needed to find her a dress. After the information was filled out another lady came to the counter Annette. She was very kind and provided with with her coworkers name. I wrote it down on a Davids Bridal card and plan to also provide customer service and their district manager with Themis awful customer service we received from their Pineville location. And they wonder why they have a 2.8 rating in Google and 3.5 stars on yelp.
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