This old management in the front office did not do their job efficiently. They left important parts of my lease out on the copy they gave me (that I had to give a 60 day notice before my lease is up) ended up really screwing me over and when I confronted them their response was "well you did sign the agreement online" yeah I understand that but too bad I'm unable to access the correct lease online and the copy you gave me didn't have the correct information.
Another problem I had was a minor flood from the rain that stained the laminate flooring because I had a rug on it. Well when it came time to move out I ended up having to pay for the damages to the laminate floor. Their response is "well you shouldn't have anything of the carpet or floor" not exaggerating at all that's what they told me. Apparently the correct way to live is not have any furniture.
The apartment complex is swarmed with unattended children that cause damages to vehicles and are very obnoxious in the pool area and gym ( where they shouldn't be left unattended). I know this is more towards the parents but the management could confronted the parents or start kicking the children out pool area when they are getting out of hand.
When I would go turn in my month rent to the front I would see Stacy (red hair lady) office manager roll her eyes at residents and talk badly about them the second they left it was really uncomfortable seeing that and unprofessional.
The apartment was nice and big I really enjoyed what I was paying for my experience would have been much nicer if it was for the front management team being so rude and unhelpful. I saw when I left they replaced the office staff which may be a better fit for residents. Good luck and hope they are better than the last.