I waited 20 minutes for my food before deciding that it was taking too long for an order of 4 pieces of chicken tenders and fries. When I approached the counter the person who took my order was no longer there. Alejandra however was there and she was very helpful. It seemed to just be a mix up . Thankfully she had a great attitude and was very helpful. Due to her great customer service and communication skills I am willing to give this place another try while staying at the luxor.