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| - We recently discovered Penzey's spices for ourselves. I've heard about them for years and finally decided our massive assortment of very cheap low quality spices needed to go. I placed a mail order a couple of weeks ago with Penzey's and was able to throw out most of my old (some "best used by" dates were 5 yrs ago) spices. We quickly became big fans of Penzey's after sampling a few and enjoying the aromas of the rest.
A couple of days ago, I found out that Penzey's has this store right in Madison only about a 30 min drive away. We were very excited to go and visit asap. I figured it would be much easier to choose purchases in person since they have samples to smell, instead of relying solely on a written catalog description. I read some of the reviews here at Yelp, and was surprised that several people had pretty strong complaints regarding the lack of customer service at this location. This sounded very strange to me given Penzey's reputation for quality. You'd expect them to be proud of their quality and selection which you'd expect would translate to an enthusiastic, knowledgeable, friendly, and helpful staff. I didn't particularly care about the customer service since I was excited they had a store so close, and I'd be able experience all they had too offer....in person.
Yesterday (Sat. early afternoon) we were finally able to visit. To my surprise, they had about 5 people working there. I was almost disappointed as I kind of expected only one really uninterested employee half-sleeping at the register. We found their selection quite amazing, even a bit overwhelming. It's a very nice store with sample available to smell of almost every spice, herb, and mix that they carry. It was quite an interesting experience. The worst thing about the place is trying to limit your purchases so you don't buy every other item they sell. As we were choosing our selections it was apparent that all the employees were very busy helping the various customers. I spied in on a couple of conversations and it sounded like the employees were very friendly, knowledgeable and helpful to the customers. I didn't really have any questions, so I didn't interact with anyone except at the register. Although no one was there when I approached, a man quickly entered from the other side and asked if I was ready to check out. He was very friendly and quickly sent me on my way with my 10 bottles and $50 lighter wallet.
All in all, it was a good experience. I highly recommend Penzey's spices and would suggest you mail order if you must, but visit a store if you can.
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