Have eaten here 3 times now. First two were OK. Tonight we had the worst service I've had in a restaurant in years.
Over a half hour wait for appetizers. Wouldn't you know it, the entrees arrived about 3 minutes later.
Hostess came by at about the 20 minute mark and asked how everything was. Mentioned the appetizers were taking forever. She took off toward the kitchen, We were encouraged. Never saw her again.
Drinks were empty for as much as ten minutes at a time.
Finally, one of our guests asked for hot water and lemon while we were having a nightcap. Never came. We mentioned it as the bill was being delivered. Waitress rolled her eyes and said "I guess I'll have to get it myself."
By now, she's blamed the kitchen for the appetizers and entree's arriving almost together. Now it's someone else's fault the water never came.
Should have been pretty obvious to her by now that this hasn't been a very well handled dinner.
No apology, no 'let me buy you a drink', no offer of desert or taking the appetizers off the bill as we didn't really have the chance to enjoy them. Never saw the concerned hostess again, Nothing. Can only assume this is considered business as usual for them.
Won't be back.