We have great luck every time we come to this store. The "cast members" are super friendly and helpful & don't mind when my toddler throws a fit because she wants everything and its all "mine, mine, mine". They also allow me to hand them things she has collected throughout the store and whisper "we aren't getting this" and they just smile and laugh. Hard to find people who are so wonderful in retail nowadays. They might be better than the employees at the Fashion Show...
Also, I've never had a problem with the merch being "crap" as stated in other reviews. It is different stuff than what you'll find in a regular disney store - but what do you expect? It's an OUTLET. That is true for all outlet stores (even Gap, Banana Republic, Polo, etc)